mindthread.

Rebuilding companies around AI. Starting with the workflow that hurts most.

We find the decision your team makes by hand every day and turn it into software an agent can run, inside your own cloud.

The next decade belongs to businesses reorganized around AI from the inside out. We're the engineers who do the rebuilding.

Measured on systems we built and still run

60%

Less first-line support workload

ITSM AI Copilot

45%

Faster ticket resolution

ITSM AI Copilot

90 min

Saved per service desk shift

ITSM AI Copilot

4 days

To onboard a new exchange, down from weeks

Coinrule

1 step

User onboarding after the replatform

Coinrule

10+ yrs

Engineering distributed systems and data platforms

The team

Our expertise

Abstract blue glass facade

For companies where everyone wants AI and nobody agrees where to start or who owns it. We rank the use-cases worth doing and set up the governance and roadmap to run them.

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Glass prisms in Mindthread blue

Documentation, tickets, and runbooks turned into a knowledge layer that copilots and agents can answer from, inside the tools your people already use.

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Glass facade with a geometric pattern

Operations agents that run documented procedures end to end, behind a governed API that checks every action before anything changes.

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Layered glass panels

AI features built into your own product and codebase, with the evals and cost controls to ship them to your customers under your name.

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Layered glass panels

The software and platforms a business runs on, designed to recover when a dependency goes down.

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Abstract blue glass facade

APIs and abstraction in front of the system everyone is afraid to change, while it keeps running in the back end.

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Abstract blue glass facade with geometric panels

Swiss ITSM software vendor

ITSM AI Copilot

An AI copilot that automates first-line support with RAG pipelines, cutting through knowledge silos and fitting into the workflows agents already use.

60%

workload reduction

45%

faster resolution

Read the case study

Fintech startup, London

Coinrule

A trading platform re-architected around an integration gateway that turned weeks of exchange onboarding into days.

4 days

per new exchange

1 step

user onboarding

Read the case study

01 / 02

We build it, we run it, we deliver it, we fix it

Ownership

The team that ships a system answers the pager for it. Accountability stays with the people who know the code.

Fast feedback loops

Small increments in production, measured, then the next one. Improvement comes from what the system tells us.

Hands on over concepts

Architecture gets proven on your real data and your real infrastructure before anyone commits to a roadmap.

Metrics driven

Software systems need a compass. Go and no-go metrics are agreed before the build starts.

Automation

Anything done twice by hand becomes a pipeline, so people spend their time on the decisions that need them.

Open communication

You talk to the engineers doing the work. Bad news travels as fast as good news.

Pick one decision your team makes by hand today

We help you move it into software an agent can call, safely. A free 30-minute call with an engineer who has shipped this before. No slides, no commitment.

Book a demo call